FREE DOMESTIC SHIPPING // Enjoy free shipping on all domestic orders $20+! Orders are shipped within 2-3 business days. Orders purchased with "free shipping" will usually arrive 3-5 business days after shipment, but can vary by season and carrier. If you'd like your item faster you'll be able to upgrade shipping at checkout.
INTERNATIONAL SHIPPING // We offer worldwide shipping on all products. Buyers are responsible for any customs and import taxes that may apply. Please note that international orders can take up to 4 weeks to arrive as the time is takes for customs review and approval is entirely out of our hands. Due to the high risk of lost or delayed international packages all shipments will be tracked.
TRACKING // All orders will include a tracking number. You will receive a shipping confirmation email with the tracking number when your package is dispatched.
PROTECTION FROM EXTREME TEMPERATURES // Our products are temperature sensitive. In order to protect from extreme heat during summer months and freezing during winter months, we suggest tracking your delivery and retrieving your package from you mailbox as soon as it arrives.
LOST PACKAGES // If your package doesn't arrive in 15 days (domestic) or 30 days (international), please contact us at firstname.lastname@example.org. Claims will be assessed on a case by case basis.
FORMS OF PAYMENT // We offer secure online ordering and accept Visa, Mastercard, American Express and Discover. Orders are processed once payment has cleared.
SALES TAX // Sales tax for New York State delivery addresses are calculated at checkout. Orders outside of New York State will not be charged sales tax.
ORDER PROCESSING TIME // Orders are shipped within 2-3 business days of receiving payment. We will let you know if circumstances arise that would delay your order.
Returns and Exchanges
ONLINE PURCHASES // Please inspect packages and report any issues within 48 hours of receipt. If items were damaged due to shipping, send a photograph (needed for insurance purposes) and we will replace or issue a full refund immediately. Due to the personal nature of our products we are unable to accept returns or exchanges but will consider issue a refund or store credit within 30 days of purchase, depending on circumstances - this will be determined on a case by case basis. If you have any problems with your order please contact us - we will do our best to ensure you are completely satisfied with your purchase.
RETAILER PURCHASES // Please note that purchases made through a retailer are subject to the return policies of that store.
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
Our products have not been evaluated by the food and drug administration and are not intended to diagnose, treat, cure or prevent any disease.